Passenger Cries Profusely after She Was Stopped from Boarding Plane Over Large Luggage
- A Ryanair passenger broke into tears after she was denied boarding due to oversized hand luggage, despite offering to resolve the issue
- The incident drew criticism for the airport staff's perceived lack of empathy, with Bulgaria's Deputy Prime Minister condemning their actions as "outrageous" and imposing penalties
- The company involved, however, showered praise on their staff, maintaining that they acted professionally in enforcing airline rules
A Ryanair passenger's attempt to board a flight from Sofia to Vienna was thwarted when she was stopped due to her luggage exceeding the size limit.
The woman became so emotional and was seen banging on an airport door as she pleaded with security staff.
Source: TikTok
Woman emotional after being stopped from boarding plane
The clip of the incident was captured by an eyewitness, Nikolay Stefanov, who shared his account of the events.
According to him, the airline had offered the woman the option to pay extra for her baggage, but she declined.
The situation escalated, with the woman's emotional state deteriorating further, Daily Mail reports.
Mr Stefanov expressed shock at the staff's response, noting that they seemed unbothered by her plight.
He claimed that despite having the ability to resolve the issue, the staff member refused to do so.
The incident drew criticism, with Bulgaria's Deputy Prime Minister and Minister of Transport condemning the behavior of the ground operator's employees.
Source: TikTok
An inspection of the airport's security cameras was ordered, and penalties were imposed on the ground operator.
Goldair Handling Bulgaria, the company involved, maintained that their staff acted professionally and in accordance with airline rules.
They emphasised their role in enforcing baggage regulations and collecting fees on behalf of the airlines.
In a statement, the company outlined their responsibilities regarding baggage rules and fees.
They stated that the airlines determine the rules and fees, and they are obliged to monitor compliance and collect excess baggage fees for the airlines' benefit.
Reactions as passenger gets stopped from boarding
Netizens reacted to the TikTok video in the comments section.
@Alessiaaaa said:
"This happened to a man when me & my mom were flying back to our home country the man only had medicine and clothes in his bag yet it still was too full so my mom yelled out loud to take stuff from his bag and put it in ours. Everyone took a clothing piece from him and put it in their luggage & the airport security got mad & tried holding us back but there were many people whove already taken some clothing and went through security so they did let the man board the flight and we gave his clothing back in the bus on the way to the plane. It was so beautiful seeing everyone work together and help the man board his flight back home."
@Shannon said:
"I feel so sorry for her. You’ve got no idea why she’s crying and the reason for the flight. She might be on her way to say goodbye to a family member that’s actively dying etc. There has to be a reason as to why she’s crying."
@Pooopooo added:
"This happened to me with Ryanair. I cried as they wanted €75 for a bag I always brought to the UK as carryon without an issue. Now it’s an issue bc the bag scale they use have been altered to become smaller. I used the last of my money to get a last min flight to the UK to see my dying grandmother. I didn’t have €75. The man at the desk said ‘leave the bag and fly or don’t fly at all’ I became very upset and started to cry uncontrollably. One of their staff took me aside and told me he was getting on that plane. I’m still grateful to that young man. I was able to spend the last 7 days with her before she passed away in front of me. People need to have more compassion and not be driven by a commission."
Watch the video here:
Nigerian woman cries at airport
Meanwhile, Legit.ng previously reported that an emotional video showed a Nigerian woman in tears as her husband relocated to the United Kingdom.
In the video, the woman narrated her husband’s relocation journey and how they prepared for his relocation to the UK.
Proofreading by James Ojo, copy editor at Legit.ng.
Source: Legit.ng
