MTN Announces Service Disruption in 3 Nigerian States, Releases Date, Time
- MTN Nigeria announced that there will be a service disruption on Saturday in parts of Adamawa, Borno, and Kano states
- The disruption is to enable its engineers to carry out major fibre maintenance along a village corridor in Adamawa
- The telecommunications giant has apologised to its subscribers for the inconvenience and released the time the service disruption will occur
Legit.ng journalist Dave Ibemere has over a decade of experience in business journalism, with in-depth knowledge of the Nigerian economy, stocks, and general market trends.
MTN Nigeria has announced that subscribers in parts of Adamawa, Borno and Kano states will face temporary service disruptions on Saturday, August 23.
In a notice, the company said its engineers will carry out fibre maintenance to replace damaged infrastructure.
Source: Facebook
MTN said that the work, scheduled to take place, will be between 6:00 a.m. and 8:00 a.m. and will affect 101 sites across 15 local government areas.
During this period, subscribers using 2G, 3G, and 4G services, as well as 10 enterprise customers, may experience temporary interruptions in connectivity.
It explained that the work involves cutting over traffic to a newly installed fibre route along the AFCOT–Bawo Village corridor in Adamawa State.
Part of the notice reads:
“Due to the linear and unprotected nature of the route, services will be interrupted during the maintenance window.
"The work will be carried out during daylight hours for security reasons; we apologise.
"Customers using 2G, 3G and 4G services, along with 10 enterprise clients, may experience interruptions during the two-hour window."
The affected areas include Girei, Song, Mubi North, Hong, Gombi, Fufore, Mubi South, Madagali, Michika, Maiha, Chibok and Yola North in Adamawa; Askira/UBA and Shani in Borno; and Nasarawa in Kano.
MTN apologised to customers, saying the upgrade would improve long-term service quality and network reliability, Techeconomy reports.
Source: Getty Images
Issues of fibre cuts
Fibre cuts have been a major challenge for telecoms, with operators saying they cost billions of naira annually in repairs.
Most incidents are caused by construction activity, vandalism, and poor stakeholder coordination. Airtel Nigeria recently disclosed it records an average of 43 fibre cuts daily more than 7,700 in six months.
These issues disrupt services to millions of customers and affect businesses, government operations, and emergency responses.
Similarly, in May, simultaneous fibre cuts left MTN and 9mobile subscribers in Kebbi, Sokoto, and Zamfara states without service.
Recently, the Nigerian Communications Commission (NCC) revealed that operators now face about 1,100 fibre cuts every week nationwide.
NCC orders telcos to compensate for outages
Earlier, Legit.ng reported that the NCC has issued a new directive, ordering telecom companies to compensate customers when a major service disruption lasts longer than 24 hours.
The new regulation applies to mobile network operators, internet service providers, and operators delivering last-mile service nationwide.
The telecom regulator said the move is part of efforts to improve service quality, enforce transparency, and protect consumer rights in the industry.
It disclosed that telecom operators must also disclose the cause and duration of outages and the identities of persons responsible
Source: Legit.ng
