Glo Customers Report Service Enhancement across Nigeria as Telco Marks Anniversary

For Globacom, continuous re-engineering and system upgrade is a ritual that has stood the test of time for 22 years. Its recent system upgrade has started yielding dividends as some of its satisfied customers from across Nigeria recently attested to the enhanced quality of voice and data on the network.

Residents of Lagos who are on the Glo network confirmed that voice and data services have improved tremendously. Stephanie Ifeatu, a resident of Costain in Lagos Mainland, relies on Glo for her everyday communication needs, and her experience has been nothing short of impressive.

Said she, “I have enjoyed using the network for both calls and browsing."

She further volunteered that the quality of service on both voice calls and data has remained consistently reliable throughout her time on the network.

For Mr. Sani Sunday, a resident of Lagos Island, he described himself as a satisfied customer, saying that the network has become more dependable for both calls and internet use.

“I use Glo every day on my phone — it works very well for calls,” he said, rating the network’s stability 10 out of 10.

He also gave kudos to the company for the improvement in internet speed and affirmed that Glo has become his preferred network for browsing.

Likewise, Mr. James Aondofa, who also resides in Victoria Island, staying connected, has never been easier thanks to a decade-long relationship with Globacom that continues to exceed expectations.

Mr. Aaondofa, who has been on the Glo network for over 10 years, said he recently completed a SIM swap (welcome back) process, which, according to him, significantly improved his experience. "Since I did a welcome back on my line, I’ve enjoyed lower call rates, and that has made me love making calls even more," he said.

On the network's stability, Mr. Aondofa had high praise for Glo’s performance. “For calls, it’s perfect. For browsing, it has been excellent — I really enjoy it,” he remarked.

He further highlighted Glo’s wide coverage and dependable service, stating, “Glo is truly everywhere you go. I’ve used almost every network in Nigeria, but after being let down by others, I moved all my internet services to Glo. It’s been excellent since then.”

Godwin Ogharandukun Ofeoritse, who resides at Blind Centre area behind Restore Water, Ogbomoso, said having a Gloworld in Ogbomoso has made its services more accessible even as the network has greatly improved in recent time. “Voice calls are now better, while data speed is faster”, he disclosed just as another subscriber, Olajire Balogun, who lives at Oke Ayo area of the ancient town also confirmed that the network is now stable and data service faster than before.

In the same vein, Mr. Leke Okufuwa, a United State-based entrepreneur who owns a farm at Omi Adio, near Ibadan, said he recently bought four Glo lines to power the close circuit television sets on his farm. “I had tried other networks but found out that Glo has the strongest data coverage around the area. I am planning to buy one terabyte of data to power the CCT round the year because I am pleased with the Glo network”, he quipped.

Mr. Paul Ije from Abuloma, Port Harcourt, Rivers State, said, "The Glo network has really improved. The signal strength is noticeably stronger, allowing me to stay connected without frustrating interruptions. Call quality has also improved significantly, with clearer conversations and far fewer dropped calls. Additionally, the internet speed is better than ever, making browsing, streaming, and downloading smooth and quick.”

The feeling is the same in Benin, Edo State where the trio of Emmanuel Omondiale from Airport Road, Patrick Osayimwe who resides at 2nd Ugbor GRA and Umelo Iyobosa from Sapele Road all agreed that the Glo network had received a noticeable boost that has increased their satisfaction on voice and data services.

From the Federal Capital Territory, Abuja, Biodun Ibrahim, who lives at Mpape, said: “Lately, I noticed a great improvement on the network. Now, it is super good, data is fast, and voice is perfect. I advise Nigerians to start using Glo network because it is the best today in terms of quality of experience on the network”.

Esther Atanze from Asokoro, Abuja, also said that she recently noticed the network had improved drastically. She gave kudos to the management of the company for paying attention to the network needs of its subscribers. Mary John from Kubwa equally disclosed that Glo has always been her main line. “Recently, I noticed that the network has greatly improved; I no longer have complaints from my friends and family when we call one another. And even browsing has become very smooth. I make video calls, and it goes smoothly, too. Keep up the good job, Glo,” she said.

The customers lauded Glo for maintaining its reputation of the people’s network for 22 years while wishing the company more successes in the future. Their experiences underscore the increasing satisfaction of Glo users nationwide. The company has promised to continue to invest in infrastructure upgrade and network improvements in order to keep delivering quality and affordable services to its subscribers.

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Source: Legit.ng